Refund policy
This Return & Refund Policy applies to purchases made on setupteam-relay.com.
Return window (14 days)
You may request a return within 14 days of delivery.
Return eligibility
To be eligible for a return:
• Items must be unused, unworn, and in original condition
• Returned with original packaging (where applicable)
• Proof of purchase (order number) is required
Non-returnable items
The following items are not eligible for return:
• Final sale / clearance items (if marked as final sale)
• Gift cards
• Custom or personalised items (if applicable)
How to start a return
Email info@twiddles.in with:
• Your order number
• The item(s) you wish to return
• Reason for return (optional)
• Photos (required for damaged/incorrect items)
If your return request is approved, we will provide return instructions.
Return shipping
Unless the return is due to our error (damaged/defective/incorrect item), customers are responsible for return shipping costs.
Refunds
Once we receive and inspect the returned item(s), approved refunds will be issued to the original payment method. Please allow 3–5 business days for processing after inspection. Your bank/payment provider may take additional time to post the funds.
Contact
Email: info@twiddles.in
Address: 87/20, Gali No. 12, Near Metro Pillar No. 616, New Delhi, Delhi 110041, India