Shipping policy

SHIPPING AND DELIVERY POLICY 

This Shipping and Delivery Policy outlines the terms and conditions governing the
shipping, handling, and delivery of products purchased from www.twiddles.in . It aims
to provide clarity on shipping methods, delivery timeframes, charges, and procedures
for tracking and receiving orders, ensuring a seamless and transparent experience for
our customers.

 

What locations do we deliver to?

We primarily ship through our logistics partner, Shiprocket. Delivery coverage is
limited to regions serviced by our logistics partner. If your delivery address is outside
their coverage area, we will attempt to ship through alternate partners upon request,
which may incur additional charges.

How can you track the delivery of your order?

Once your order has been dispatched, you will receive an email containing your
shipment tracking number. You can track your order directly on our logistics partner’s
website. For any assistance, please reach out to us via our website.

Do we charge additional shipping fees?

We offer free standard shipping to most locations. However, additional charges may
apply for remote or non-serviceable areas, which will be clearly communicated during
the checkout process.

What is the Standard Deliver Time?

Please allow 3-5 working days for your order to be delivered. Delivery times may vary
based on your location:

  •  Metro Areas: Typically, within 3 days.
  •  Bangalore and Major Cities: Usually within 2-3 days, depending on the
    logistics partner.

Why is Cash on Delivery option not available in your location?

The availability of Cash on Delivery (CoD) depends on the service capabilities of our
courier partner in your area. In certain locations, they may not accept cash upon
delivery, and limits may apply based on your order total.

What if your order is delayed?

In rare cases of delivery delays, we will inform you of the new expected delivery
date. You can track your order status using your tracking reference number.

Do we offer international shipping?

Currently, we only ship within India. We are considering international shipping for the
future, so please stay tuned for updates.